Usability & Conversion archives

10 ways to improve mobile UX

6 November 2014 by Michiel Heijmans » - 15 Comments

Do you have a mobile website? Is it responsive or did you use a nice plugin to make it look good? Does it convert? With the use of internet everywhere, your mobile website’s user experience (or mobile UX) should get as much attention as the user experience of your desktop website. In this post, I’d like »

Category: Usability & Conversion

Cultural differences in webshops (part 2)

4 November 2014 by Marieke van de Rakt » - 5 Comments

Cultural_differences_FI

A few weeks ago, I wrote a post about cultural differences between websites. In the comments, some readers left amazing examples of differences between websites of China and websites in Europe. For instance, this example was given by Piet from WP Tips, left is the Chinese site Taobao as seen from China, right is the »

Categories: eCommerce, Usability & Conversion
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The perfect progress bar

16 October 2014 by Thijs de Valk » - 11 Comments

We’ve done quite some posts on conversion rate optimization and nearly always named progress bars in them. People value progress bars, and if they don’t function according to what they’re used to, they’ll get worried. That makes you wonder, right? Apparently progress bars work, but what makes them work? In this post I’ll be diving in deep »

Category: Usability & Conversion

Creating loyal customers

19 September 2014 by Thijs de Valk » - 8 Comments

Today I thought I’d focus on loyal customers and returning visitors, rather than raking in those new visitors and customers. I feel this is a part of the website and online shop optimization that is easily overlooked or even forgotten. Obviously, this is a complete shame, because it’s actually a lot harder to convince people to »

Category: Usability & Conversion

Cultural differences in websites

26 August 2014 by Marieke van de Rakt » - 7 Comments

While doing our website reviews, we look at sites from all over the world. Most of our clients are from the United States and Europe, but we also have clients from Australia, South Africa and even China. Websites from different countries can differ largely in their choices for color, pictures, navigation and site structure. That »

Category: Usability & Conversion
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Visually direct and captivate your visitors

3 June 2014 by Thijs de Valk » - 14 Comments

In the last month I’ve been speaking at a few conferences with a talk I’ve dubbed “The Psychology behind Conversion”. In this talk I’m trying to explain why everyone who maintains a website should be interested in psychology and how it can help them. Being interested in psychology, especially when applied to the web, is »

Category: Usability & Conversion

Thoughts on 404 Not Found error pages

Have you ever wondered why you should have that 404 Not Found page? What’s the use? The page is gone or broken and you don’t want people to end up there, so why not just redirect that page to the homepage of your website? They even made WordPress plugins that will help you do this, »

Category: Usability & Conversion
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Reviewing our site reviews: highly satisfied customers!

graph 1: satisfaction with site review, scale from 1 to 10

We have been doing website reviews for more than 3 years now. Recently, we decided to update our format. We now offer different types of reviews, varying in depth of the analysis and in price accordingly. After completing a review, we usually have some contact with our customers (we answer questions about the review), but »

Category: Usability & Conversion
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Beautiful or Usable: What’s important while designing your website?

How important are the aesthetics of a website? Does a beautiful site convert better? And what is the relation between aesthetics and usability? In this post, I try to answer these questions What is beautiful is usable? A much cited article on the matter is ‘What is beautiful is usable’. The main conclusion of this »

Category: Usability & Conversion
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Why are people (not) buying my products online?

5 February 2014 by Marieke van de Rakt » - 18 Comments

Google Analytics provides us with lots of information about our visitors. However, we are in complete ignorance about the motivations of our visitors to buy our products.  Why do people shop online?  And how can we influence their motives and make them buy (more of) our products? Thijs already gave lots of useful insights in »

Category: Usability & Conversion
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