How can I get support?

Are you feeling a bit lost? Do you need help with one of the Yoast SEO products? There are multiple ways of getting support, depending on which product you use. In this article, we’ll walk you through the options.


Which product do you use?

First, we need to know which of our products you are using. This is because the kind of support we can offer depends on the type of product you’re using. So, click the type of product you’re using below to see the available support options.

I’m using:


Support for free WordPress plugins

Do you use one of our free WordPress plugins, like Yoast SEO for WordPress? Then follow the steps below to get the help you need.

  1. Help center
  2. Support forums for free WordPress products

1. Help center

If you need help with one of our products, the first place we recommend you to look is our Yoast help center. In our help center, you can find explanatory articles and guides on all (features) of our products and SEO in general. The help center is maintained on a daily basis, to help you solve the most common questions.

2. Support forums for free WordPress products

All our free plugins have their own support forums at WordPress.org. These forums are looked after by very enthusiastic and knowledgeable users of that plugin. You can find the support forums of the most used free products here:

How to use a free support forum

  1. Open the WordPress plugin repository and log into your account.

  2. Search for the specific Yoast plugin you are using.

    For example: ‘Yoast SEO for WordPress’.

  3. Click on the plugin to view the details page.

  4. Click on ‘Support’.

  5. In the ‘Search this forum’, type a keyword or two about the issue you’re experiencing.

  6. Read similar topics.

    Read topics that are similar to your issue to see if the topic has been resolved previously.

  7. Does your issue remain? Create a new topic.

    If your issue remains after reading past topics, please create a new topic by repeating steps 1-4. Then, scroll to the bottom and fill out the new topic form.

For quicker responses, please include as much detail as possible including but not limited to a link to the site in question, a description of the issue, the expected outcome, any errors you received, steps to recreate the issue, and, if possible, screenshots.

Go Premium and get support from our support team!

Upgrade to Yoast SEO Premium, and get 24/7 access to our support team.

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Support for premium WordPress plugins

All of the plugins you purchase are called premium plugins (even if “premium” isn’t in the name of the plugin). Are you a user of one of our premium WordPress plugins, like Yoast SEO Premium or Local SEO for WordPress? Then follow the steps below to get the support you need.

  1. Help center
  2. Request premium support

1. Help center

If you need help with one of our products, the first place we recommend you to look is our Yoast help center. In our help center, you can find explanatory articles and guides on all (features) of our products and SEO in general. The help center is maintained on a daily basis, to help you solve the most common questions.

2. Request premium support

All of our premium plugins include a year of premium support. This means you can send us an email or use the help beacon at any time with questions about the setup and basic use of your purchased plugin.

How to contact the Yoast premium support team

You can contact the Yoast premium support team via:

  1. Email
  2. The beacon in MyYoast
  3. The beacon in Yoast SEO
Email

You can send us an email by replying back to the purchase receipt email you may have received. If you did not receive it, you can send us an email at support@yoast.com.

ES: Si el español es tu idioma preferido, tenemos buenas noticias para ti: ¡nuestro equipo de soporte ahora está listo para ayudarte en español!
The beacon in MyYoast

We offer a help beacon in your MyYoast account. Clicking the purple “Help” button at the bottom-right of a page in MyYoast opens a search to quickly find if we already have an answer to the question you have.

Clicking the “Help” button opens the help beacon
The help beacon in MyYoast

If you don’t see any solution to your questions, you can use the ‘Ask’ button at the top of the help beacon to securely send your question to our support team. Please, know that the ‘Ask’ button only appears after you searched for the answer yourself.

The “Ask” button only appears after you searched for the answer

If you did not make a MyYoast account yet, please use this guide to create one: MyYoast quickstart guide.

The beacon in Yoast SEO

There is also a help beacon on every Yoast SEO settings page inside your WordPress dashboard, marked by a purple circle with a question mark at the bottom-right corner.

Clicking the purple circle with a question mark opens the beacon in Yoast SEO

In the help beacon, you can choose between “Ask” and “Answers” at the top. Clicking the “Answers” button will allow you to search for answers to your questions. If you didn’t find an answer to your question, you can click “Ask”. This will give you the option to securely send your question to our support team.

Exceptions to premium support

Please note that premium personal support does not mean we’ll set up your plugin for you, but it does mean that we’ll help you with all your questions about the setup and basic use of the plugin you purchased.

If you have an addition to the Yoast SEO plugin, for instance, the Local SEO plugin, we will not support the Yoast SEO plugin itself unless it’s necessary for the Local SEO plugin to work. To get support on the Yoast SEO plugin itself, you’d need the Premium version of Yoast SEO.

Troubleshooting premium support

If the Need Help option is not showing, please ensure all plugins and themes are updated and look for Javascript errors.


Support for Yoast SEO for Shopify

If you’re using the Yoast SEO for Shopify app, you also get access to our customer support for questions about the app. Please note: for questions about your subscription, pricing, and your Shopify store, we kindly refer you the FAQ on this page or to the Shopify support team. For questions about the Yoast SEO for Shopify app, follow the steps below.

  1. Help center
  2. Click the Get support link
  3. Request support

1. Help center

If you need help with one of our products, the first place we recommend you to look is our Yoast help center. In our help center, you can find explanatory articles and guides on all (features) of our products and SEO in general. The help center is maintained on a daily basis, to help you solve the most common questions.

If you click “Apps” in the menu on the left-hand side in your Shopify admin, you’ll see your Apps overview. Next to the Yoast SEO app, you’ll see a link called “Get support”. Clicking this link will take you to a help page explaining how to manage your Yoast SEO for Shopify subscription.

3. Request support

Purchasing Yoast SEO for Shopify comes with 24/7 access to our support team. This means you can send us an email or use the help beacon at any time with questions about the setup and basic use of the app.

How to contact the Yoast support team

You can contact the Yoast premium support team via:

Email

You can send us an email by replying back to the purchase receipt email you may have received. If you did not receive it, you can send us an email at support@yoast.com.

The beacon in the Yoast SEO app

There is a help beacon on every Yoast SEO settings page inside your Shopify admin, marked by a purple circle with a question mark at the bottom-right corner.

Clicking the purple circle with a question mark opens the beacon in Yoast SEO

In the help beacon, you can choose between “Ask” and “Answers” at the top. Clicking the “Answers” button will allow you to search for answers to your questions. If you didn’t find an answer to your question, you can click “Ask”. This will give you the option to securely send your question to our support team.

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