Support engineer – Weekends [Remote]
Yoast is growing rapidly, and because of that, we’re looking for a freelance Support Engineer to work on weekends. Currently, all support at Yoast is in English, but we see a growing demand for support in other languages. So if you’re fluent in a second language (preferably Spanish or German), that’s a pro!
What we’re looking for
You’re experienced in customer support, and love doing it. Helping people is your second nature and you’re well aware that not everyone is as skilled as you are. Your goal in every conversation is to help the customer reach their goal, even if it requires research and learning on your side.
You realize that you’re the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication, because that’s what you’ll be doing at Yoast. Forget that charming phone-voice, it’s all about email here!
You’ve got an eye for detail. Information that’s well hidden between sentences doesn’t stay hidden for you, and you care about every dot and comma in your replies.
You’re working as freelancer and are available on weekends (Saturday and Sunday). If you want to work more than just the weekends, please let us know when you apply.
- Fluent in English (proficiency level 4 / B2, or up).
- Fluent in a second language, preferably Spanish or German (proficiency level 4 / B2, or up).
- You’re experienced in supporting WordPress users. Being active on the wordpress.org support forums is a huge advantage when applying.
- You can work with GitHub and HelpScout, or are willing to learn.
- You’ve got basic technical skills. FTP, 301 redirect, plugin and SEO sound at least familiar.
- You’re not afraid to ask colleagues for advice in a private channel.
- Available on Saturday and Sunday.
- Available on weekdays during your training period (approx 4 weeks).
What we’re offering
Email support. You’ll be answering questions over email, using a system called Help Scout (it’s actually pretty awesome). You’ll also have access to our knowledge base, internal support channel on Slack, GitHub team and testing environment.
Of course, you’ll be paid a decent hourly salary, we’ll try our best to teach you everything we know and you’ve got the best colleagues.
Being a face of Yoast, you’ll need your face Yoastified. So, after you’ve proven yourself worthy, you’ll get your own custom-made avatar to match the awesomeness of your emails.
You’ll find yourself in a friendly, slightly competitive environment, where customer satisfaction and personal growth are key.
Yoast consists of a rapidly growing team of internet enthusiasts. We’re a start-up with an excellent international reputation when it comes to SEO and website optimization.
Multiple times per week we publish free SEO and/or web development related articles on our blogs. We organize MeetUps and speak at conferences. At Yoast, we are very community-minded and highly value Open Source. We provide both free and paid plugins for WordPress, Drupal, TYPO3 (coming soon) and Magento (coming soon) and are always looking to expand our field of work. Besides software, we sell eBooks, online (SEO) courses and Yoast SEO Care. We serve a global customer base.
Our company is continuously in development. We create a lot of new products. Next to ongoing improvements of our Yoast SEO plugins, we publish eBooks and courses on a frequent basis. The development of new products is mostly done internally and is a real team-effort. Our team consists of authors, illustrators, marketers, developers and researchers. Together, we build new innovative SEO products!
How to apply?
Send an email with motivation and your resume to jobs at yoast.com or click the button below.