Common MyYoast issues
MyYoast is the customer portal where you can find and manage all the Yoast SEO products you own. If you don’t have an account yet or want to know how it all works, this guide will get you started. Below you will find common questions or issues related to your MyYoast account.
The account email is the same email that you entered during checkout. If you do not remember your account email, please contact the support team with your order number or as much information as possible regarding your purchase.
This error occurs during the sign-up process when the email is already associated with a MyYoast account.
If you don’t have a password yet, follow these steps to set your password.
If you have a password, please login following these steps.
This error occurs when the email address and/or password do not match our records. Please remove the email address and re-enter it double-checking that it is spelled correctly. Repeat for the password field.
Please contact the support team with a screenshot of what you see, so we can better assist you.
It could be that you ended up with multiple accounts, either because you used different email addresses during checkout*, or because something may have gone wrong on the technical side. If so, please contact support.
*If you have a My Yoast account, be sure to login during checkout so your new purchase gets registered to the right account.
This could be because of having multiple accounts or because something else has gone wrong with either your payment or something technical on our end. In this case, please contact support.
Go here to learn how to add, remove or change your site.
If you have an automatically renewing subscription, you can cancel your subscription in your MyYoast account. Learn more here.
Yes, already installed products can still be used without a My Yoast account. However, our licensing is done by adding your site in your My Yoast account and activating the relevant plugins.
Additionally, any downloads for other products can only be found in your account and any premium plugins cannot be updated without a My Yoast account. Only Yoast SEO Free can still be used without a My Yoast account.
It is possible to purchase a course yourself and then enroll someone else as the student of that course. To do that, please follow the steps here.
We explain how you can access your training course in this article.
To resolve this issue, please follow the steps listed here.
Please contact support.