Common MyYoast issues

MyYoast is the customer portal where you can find and manage all the Yoast SEO products you own. If you don’t have an account yet or want to know how it all works, check out the MyYoast Quickstart guide. In this article, you will find common issues that can occur in MyYoast, and the solutions to fix them!

Frequently asked questions

What is my account email?

The account email is the same email that you entered during checkout. If you do not remember your account email, please contact the support team with your order number or as much other information as possible regarding your purchase.

How do I change my account email?

Please follow these steps to change your account email.

What is my account password?

Please follow these steps to set your password.

I see Error: The email address you provided has already been used. Please try another email address.

This error occurs during the sign-up process when the email address is already associated with a MyYoast account. Log in with your password; if you’ve lost your password, you can reset it.

I see Error: Incorrect credentials provided. Please check that your email and password are entered correctly.

This error occurs when the email address and/or password do not match our records. Please re-enter your log in details, double-checking that you spelled them correctly.

I see a blank screen when I log in to MyYoast

Check that your browser is up-to-date, and clear both your cookies and your cache. If the issue persists, try another browser, and confirm if there are no browser plugins or add-ons that could cause issues.

Why can’t I log in even after I’ve tried all the suggestions in this FAQ?

Please contact the support team with a screenshot of what you see, so we can better assist you.

I have multiple MyYoast accounts. What do I do?

Please contact the support team.

If you purchase additional Yoast SEO products, make sure you use your already registered MyYoast account email address. This way, all your purchased purchases will be in one place.

Why can’t I find my purchased product?

Check if you use the same e-mail address for your purchase and MyYoast. n addition, contact your bank to verify that the payment was successful.

If you still cannot find your products, please contact the support team.

How do I add, remove or change my site?

Follow our how to manage your sites step-by-step explanation.

Can I cancel my subscription?

You can cancel your subscription in your MyYoast account with our cancellation guide.

Can I use Yoast products without a MyYoast account?

You can use our free Yoast SEO plugin for WordPress without a MyYoast account.

For all other products, you need a MyYoast account. Our WordPress plugins are licensed through MyYoast, which means that you cannot update them without an account.

How do I access the Yoast SEO Academy training courses?

In your MyYoast account, click on Academy in the menu to immediately start your courses. You can also go to the Academy directly.

Why does the plugin ask for a subscription key?

Please consult our Yoast subscriptions FAQ to resolve this issue.

My question is not in this FAQ!

Please contact the support team.