I haven’t received purchase receipt yet
There are several reasons why you haven’t received your Purchase Receipt shortly after you made a purchase on yoast.com. This article will describe the most common issues.
When using PayPal, there are a lot of different methods you can use to fund your PayPal account. You can hook up your bank account or credit card, you can transfer money to your PayPal account manually and others. Most of these methods work flawlessly. But there is one (major) exception; PayPal eCheck.
PayPal describes its eCheck service as follows:
An eCheck is an electronic payment funded by the buyer’s bank account. With an eCheck, the recipient should receive the money within 3-6 business days.Source: PayPal
This basically means that the recipient, Yoast when you purchased a product from us, does not receive your payment instantly. In fact, the sellers documentation states it takes 6 – 9 business days.
So if you’ve paid using eCheck less than 10 business days ago, it’s extremely likely we haven’t received your payment yet. Unfortunately we cannot see a detailed status until we’ve received your payment, so please refer to PayPal for updates during this period.
If your payment hasn’t cleared and you haven’t received your purchase receipt after 10 business days, please feel free to contact us about your payment.
Right after we’ve received your (cleared) payment, we send an email to the email address entered during checkout. This email contains important information about your purchase and plugin subscription. Since the email is sent almost instantly, you should usually receive it within a couple of minutes.
If you haven’t, please check your spambox first. Some email programs still do mark our emails as spam. If purchase receipt isn’t there either, there’s two important options to check:
- Does your email provider / web host accept email from yoast.com?
- Have you entered the correct email address?
Unfortunately we can only help you answer the latter one. Just send us an email containing your PayPal confirmation/invoice, your correct email address and the product you bought. Our Support Engineers will be happy to help you solve this problem!