Here’s a list of the common questions and their answers for the GA eCommerce Tracking for EDD plugin:
My download links have expired / I can’t find my license
We can solve that quite easily, enter the email you used to purchase the plugin here and your purchase email will be resent:
Can I use the plugin on multiple sites?
That depends on your license. We have different licenses with three common ‘clearances’. The single site license, the 5-site license, and the 20-site license. There are also bigger licenses available on our bulk pricing page.
If you bought a Video SEO license ($89) before January 7th, 2013, you have an unlimited license.
Also, if you bought any Agency (20-site) license before August 12th, 2013, your license is unlimited.
How can I update my free plugin?
There are two ways to update your free plugin.
- Use the update function in the plugin-admin
- Manually update the free plugin
Use the update function in the plugin-admin
When you login to the admin of your website, you may see a number in the Plugins-item in the menu. This indicates the number of updates that are available for your plugins.
If you see this and you go to your installed plugins, by clicking the Plugins-menu-item, you will see the following text below a plugin. (Or in case of the above example, at 4 plugins)
By clicking the ‘Update now’ link, your plugin will automatically be updated to the latest available version.
Manually update the free plugin
If your WordPress admin doesn’t show the available update or if the automatic update doesn’t work, you may want to manually update your free plugin.
In order to do this you’ll have to take the following steps:
- Go to the website of the free plugin, for example WordPress SEO or Google Analytics for WordPress.
- Download the plugin files and save them to your computer.
- Extract the downloaded .zip file.
- With your FTP program, upload the extracted plugin-folder to the wp-content/plugins folder in your WordPress directory online.
The name of the extracted plugin-folder should be equal to the name of the existing plugin-folder online.
NOTE: Make sure you overwrite the existing plugin-files.
- You plugin has been updated!
All settings will be saved, so you will not have to reconfigure or activate the plugin again.
I have a multilingual site, do I need a multi-site license?
That all depends on how many WordPress installs you have.
Do you have 1 domain name? You just need a single license, no matter how many languages you’ve got!
If you have more than one domain name, you’ll need a multi-site license.
Can I buy a single license now and upgrade to another license later?
Yes, you can! Just go to the license questions page, enter your license key in the appropriate form and you’ll be given a discount based on how long you’ve had the license for and what it cost originally. The sooner you upgrade, the higher your discount!
Note that your old license key will cease to work as soon as you’ve upgraded.