I’ve been using Tele2 for a while now while on my old address, it was slow at times, but it usually worked, so I was pretty satisfied. I’m not anymore though… We’ve been moving to our new house over the last weekend, and I had arranged for our phone and internet connection to be moved last friday. However, it didn’t, and I started calling the helpdesk…
After 2 days, they thought to know what the problem was, and guaranteed me that it would be fixed within 3 business days. After having laughed hard at the woman who said “we will call you” (after all, which number would they call me on, they hadn’t bothered to take my cell number and the other phone number obviously wasn’t working), I hung up feeling quite certain that I would be called back within a few days.
For 2.5 days, I didn’t hear anything, so I started calling again. They actually had the guts to say to me: “we’ve been trying to call you”… “on your home phone”… I tell you, Tele2 employees are a complete bunch of idiots… After 4,5 days with a lot of phone conversations, they finally found out what the error was, something, it turned out, they could have found out within 2 minutes of my first call, had they been thinking clearly. So, it wasn’t something I could fix, and they wanted to send in a technician… Next opportunity for that man to come to my place: may 8th… NOW COME ON! I got extremely mad, as they had PROMISED me the problem would be fixed within 3 business days. I won’t bore you any longer: I went to a UPC store, got an installment package, and within 15 minutes of starting to install it, I was checking my e-mail.
Conclusion: Tele2 sucks
So: Tele2 SUCKS. Now I’m not the only one with trouble with Tele2, two weeks ago, thousands of tele2 customers didn’t have access to their e-mail for 2 full days. So: don’t switch to Tele2, the company that brings you small bills… and major headaches.