Technical support agent

32-40 hours a week
Wijchen, the Netherlands

Yoast is growing rapidly, and because of that, we’re looking for a technical support agent for our HQ in Wijchen, NL. Is helping people your second nature? If you can express your smile in your written communication then we’re looking for you!

You will be a part of our international, distributed support team. You're experienced in customer support, and love doing it. You're well aware that not everyone is as skilled as you are. Your goal in every conversation is to help our customer reach their goal, even if it requires a bit of research and learning on your side. You’ll be the link between our remote colleagues and our colleagues at HQ. To reduce returning questions you write clear Knowledge Base articles and Help documentation.

You realize that you're the face of Yoast, and know that people love smiling faces. You can express your smile in your written communication, because that's what you'll be doing at Yoast. Forget that charming phone-voice, it's all about writing here!

You've got an eye for detail. Information that's well hidden between sentences doesn't stay hidden for you, and you care about every dot and comma in your replies. You have:

  • You act and think on HBO level.
  • You’re experienced in customer service.
  • Fluent in English (proficiency level 4 / B2, or up).
  • Fluent in another language, preferably Spanish (proficiency level 4 / B2, or up) is a plus.
  • Affinity for the web, like SEO, websites in general, Open Source and WordPress, is a plus.
  • Experience in supporting WordPress users is a plus. Being active on the support forums is a huge advantage when applying.
  • You’re ready to learn!

We’d prefer you speak Dutch and English. We would expect you to work out of our office in Wijchen, NL (near Nijmegen). Submitting a motivation letter is a required part of the procedure.

The application process consists of three parts: an introductory job interview, a practical interview, and a final meeting. These steps might be divided over multiple days. A social media screening might be part of the procedure.

This vacancy will close on May 13th, 2018. The job interviews will be planned for May 16th, 2018. The practical interview will be planned for May 18th and the final meeting will be planned for May 25th, 2018.

What we're offering

  • A chance to work at one of the most reputable SEO companies in the world (8 million users!).
  • A young, fast-growing company that wants to seize opportunities with you.
  • A pleasant, challenging and innovative work atmosphere in Wijchen.
  • An opportunity to learn a lot and learn it fast in one of the leading SEO companies.
  • Access to our internal knowledge base, our own support channel on Slack, the GitHub team and a testing environment.
  • Volunteer days.
  • A competitive salary, of course.
  • Fully paid lunch break.
  • Plus many other benefits, like a Macbook Pro, a great pension plan.

Besides that, we do a lot of cool stuff together, like our annual LEGO building days. But most importantly, we offer an innovative learning environment.

Not what you were looking for? Take a look at our other job openings:

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About Yoast

Yoast consists of a rapidly growing team of internet enthusiasts. We're a start-up with a very good international reputation when it comes to SEO and website optimization. Multiple times per week we publish free SEO and/or web development related articles on our blogs. We organize MeetUps and speak at conferences.

At Yoast, we are very community-minded and highly value Open Source. We provide both free and paid plugins for WordPress, Drupal, Magento 2 and TYPO3, and are always looking to expand our field of work. Besides software, we sell online (SEO) courses in our Yoast Academy. We serve a global customer base, with a focus on the US.

Our company is continuously in development. We create a lot of new products. Next to ongoing improvements of our Yoast SEO plugins, we publish courses on a frequent basis. The development of new products is mostly done internally and is a real team-effort. Our team consists of authors, illustrators, marketeers, developers and researchers. Together, we build new innovative SEO products!